CardSafe Security App :

Bank is exploring all the possibilities of digitalization in day-to-day banking. The bank has implemented a new service, the “CardSafe” card security feature, for our customers. 

"CardSafe” is a feature on the mobile banking app that secures a customer's debit card.

The Customers Can (By using the app) : 

Block / Unblock Debit Cards :

• You can block / deactivate or unblock / activate your debit cards at any time, as you wish. 

Set Daily Transaction Limits : 

• You can set the daily transaction limits for ATMs, E-commerce, and POS terminals for each card. 

Customer Benefits : 

Safety and Maximum Time :

• Customers can activate a card right before making a transaction and block the card immediately after. This protects the card from misuse during periods of inactive status. 

Control and Self-Discipline  :

• Customers can set the transaction limit to any amount below the maximum limit specified by the issuer bank, promoting financial self-discipline. 

Emergency Self-Help : 

• Customers can instantly block a lost or stolen card without having to call the bank’s customer care. 

The Process and Procedure For The Card Safe Service : 

This service helps customers to secure their RuPay ATM / Debit card usage.

• Turn their ATM card On or Off for various channels such as ATM withdrawal / POS / E-commerce.
• Set daily limits for ATM / POS / E-commerce transactions. 

These services will help customers ensure the safety of their card operation and secured transactions, preventing unauthorized usage of the card by a third party. Customers can avail of these services at their convenience, with all the security for their cards.

To Enhance The Security of Your RuPay ATM / Debit Card, follow these steps :

1. Download the Sarvatra Card Safe app, which is the official android app of the bank, from the Google Play Store. 

2. Install the app on your mobile device. 

3. Register and set up your MPIN for the app using your registered mobile number.

4. You will receive a high security OTP on your registered mobile number. Enter the OTP and click on 'submit'. 

5. After successful registration, login again using your MPIN. 

To Switch Your RuPay ATM / Debit Card On or Off For Financial Transactions On ATM / POS / E-Commerce Channels, follow these steps : 

1. Log into Sarvatra Cardsafe and you will see your Vikas Bank RuPay Debit Card with a masked card number and name on the screen. 

2. Click on the card for which you want to avail of these services. If you have more than one card, swipe right to select the card. 

3. After selecting the card, you will see all the card service channels. 

4. Go to card status and click on the "Edit" icon. 

5. Select the channel for which you want to turn the RuPay ATM / Debit card on or off, and click to confirm. 

6. After submitting, you will see a message confirming that the "ATM / POS / Ecom" status has been updated. 

Note: If the ATM status is updated as "Off ", you will not be able to make a transaction until you change the status to "On". The same applies to other channels as well. 

To Set The Daily Transaction Limit For Your RuPay ATM / Debit Card on ATM / POS / E-commerce Channels, follow these steps : 

1. Click on the card for which you want to set the limit. If you have more than one card, swipe right to select the card you want. 

2. Choose the account for which you want to set up these services. 

3. After selecting the card, you will see all the card service channels. 

4. Go to daily limit and click on the "Edit" icon option. 

5. Select the channel for which you want to set the daily limit, enter the desired amount, and click on confirm. 

6. After submitting, you will see a message confirming that the "ATM / POS / E-commerce limit has been updated".

Note: If the ATM limit is set at Rs 5,000, then the limit of your ATM card is Rs 5,000.You can withdraw this amount from your ATM card on any given day, up to the limit applies to other channels as well.