| Escalation Levels | Authority | System |
|---|---|---|
| Level-1 In case of any complaints/grievances with service of Bank customer may contact branch |
Branch Manager (concerned) | Customer may submit complaint letter or drop complaint in Complaint/Suggestion Box or may attend customer meet and express which will be recorded. Branch manager will acknowledge the complaint and address if the issue is at Branch level. In case issue is unresolved at Branch level he may contact next authority and coordinate to address the issue. |
| Level-2 If the issue/complaint is not resolved within 15 days from the date of receipt of complaint at branch. Customer may contact the Nodal Officer at HO |
Nodal Officer at Head Office. | Complaint may be received either directly from the customer/May referred by the branch. Nodal Officer at HO shall immediately examine and try to resolve within 7 days of the receipt of the complaint. Nodal officer will also acknowledge the complaint to customer. |
If you have any questions or concerns about our services, please click on below link to contact us for your queries / request / concerns.
Enquiry & Complaint Form| Area of Operation | Centre | Principal Nodal Officer | Principal Nodal Officer Contact details |
|---|---|---|---|
| Karnataka | Hosapete | Madhushree GS | Address : Station Road, Hosapete - 583 201 Karnataka State. Email : madhushree@vikasbank.com |
If you have not received response within 30 days of lodging a complaint, you may approach the Banking Ombudsman appointed by the Reserve Bank of India.